Unicall

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Wednesday, 23 Apr 2014
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Welcome to UniCall

UniCall is currently one of the biggest European companies providing telemarketing and customer support-related services.

The company was founded in 2006 in Norway and our offices are located in Drammen The company has so far created more than 1000 jobs in 9 centers situated in Norway, Sweden, Lithuania, Czech Republic, Poland and Finland.

Thanks to a stable and extensive background, UniCall is able to provide a large variety of services covering outbound telemarketing and inbound customer support as well as administration, technical support (back-office) and business consulting with a wide range of specific issues.

Our success is based on the high quality of the provided services in all process phases from monitoring and planning through implementation to project evaluation. Our call centers represent an ideal combination of motivated and experienced professionals and the most up-to-date equipment.

In addition to the provided services, UniCall is also active in local trade organizations.

We have continuously worked to develop and ensure high standards of our services both technically and ethically.

WE THINK POSITIVE AND HAVE EXTENSIVE KNOWLEDGE OF THE MARKET. WE RESPECT SPECIFIC NEEDS AND REQUIREMENTS AND ALWAYS SEEK FOR A QUALITATIVE AND EFFECTIVE SOLUTION.

What is new

April 2014

UniCall CZ – A new project in B2B

We started a cooperation with a strong international supplier of office supplies. We are ready to launch all contact centre activities including customer care, soft collections, customer acquisition, sales veriffication and back office services and other.

March 2014

UniCall CZ – Expanding the volume of cooperation in the financial sector

Long term excellent results of cooperation with one the the world biggest insurance companies has brought us an opportunity to expand significantly the cooperation with other call centre activities.

February 2014

UniCall CZ – The use of call centre to increase you success in e-commerce

You can now fully use our call center potential to increase the success of your online campaigns. After 3 years of experience in utilities, finance and advertising we wiil address and acquire your potential customers from internet and will provide you with a complete customer service process from addresses database segmentation to soft collections.

January 2014

UniCall CZ – All the best to everyone in 2014!

We thank all our partners, employees and supportes for another great year and may all your dreams and wishes come true in the new year. We really look forward to your lasting support, and we are here for you 24/7!

December 2013

UniCall CZ – we are leaders in B2B

Based on our proven track record of B2B customer care we are now adding new projects in B2B, specifically in discount and loyal systems. We are responsible for everything from prospecting, customers servis, telesales to soft collections.

UniCall PL – energy sales project

We won a bid for a leading supplier in energy sales for one of the leading and the most prominent providers on the Polish market. We will sell offer addressed to companies and, at later stage, also to private households, which is related with the upcoming the release of energy prices for the consumer market. Energy sector is one of our prime areas of operations as we have provided service to for the industry in Scandinavia and Czech Republic for several years.

October 2013

UniCall PL – new office in Bydgoszcz

We opened another location that can accommodate up to 60 positions and is dedicated to both our current and future partners. The office is located in a new building near the city centre with easy access by public transport. The location has been chosen because of human assets and favourable access by air and rail connections.

UniCall PL – lecture at a call centre conference

Also this month, UniCall was one of speakers at a conference organised by Business Media Solutions titled “Quality and Efficiency Management in Call/Contact Centre”. We addressed the problem of routine and job burnout in a difficult call centre environment. The presentation focused on case studies and practical solutions to create a suitable ground for the ensuing discussion. Both the topic and the presentation met with a warm reception scoring top marks for the content and the form of the display.

September 2013

UniCall CZ – expanding the range of services for the banking sector

We win a comprehensive tender for one of the largest European banks to supply telemarketing campaigns through up-sell and cross-sell and back office services to ensure high quality and success.

UniCall PL – new sales project

UniCall began working with a new client that offers an exclusive collector's products to a meticulously selected target group. The project started with the sale of three collections addressed to inactive customers who had not received company's offer at least for the previous twelve months. Currently, we sell a wider range of products and additionally conduct campaigns to active clients of our partner.

July 2013

UniCall CZ – more activities in B2B

Based on our long-term experience with addresses, telemarketing, telesales and soft collections in B2B in the Czech and Slovak republic we will now be also doing a market research and generating bussiness opportunities for quality trained sales force of mobile operators and utilities.

June 2013

UniCall CZ – cooperation with top international bank

We increase number of clients from financial sector to work on a telemarketing project where we wil address selected customers with loan products and help them decrease the household costs.

May 2013

UniCall CZ – expansion goes on!

We´re opening a new state-of-art equipped call centre in the capital city with ideal transport accessibility and excellent amenities. Dp you want to discuss potential cooperation or work for us or just check out our great neighbours? Come and see us, you´re welcome!

January 2013

UniCall CZ – more agent seats in 2013

As a result of successful year 2012 we will be increasing the volume of our inbound and outbound operations for which we are going to build more agent seat in new offices in Czech republic in Q1 2013.

Archived news

Our services

Telesales, customer service, marketing analyses or business consulting are effective and transparent in our company. More...

Our processes

With us, the path to success is always direct, smooth and without error. We focus on the target and eliminate everything that is irrelevant. More...

Why choose UniCall

Because we approach your requirements and problems as if they were ours, and we are able to address them effectively. We have rich experience and a strong background. More...

Contact us

Are our services attractive for you?
Are you interested in working in our company?

CONTACT US!

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